News
arvato digital services to manage physical fulfillment for the direct-to-fan merchandising business of Warner Music Europe
Gütersloh, Germany, 12 July 2010 — arvato digital services, the integrated solutions and service provider in the video, audio, video game and IT/high-tech sectors, today announced that is has been selected to manage the direct-to-fan fulfillment for Warner Music Europe’s merchandising and physical product.
Arvato digital services has now established itself in the direct-to-consumer (D2C) media industry. Already well established as a flexible service provider to the audio industry for many years, arvato digital services has continuously adapted its product and service portfolio to meet the growing needs of music labels.
“We impressed Warner Music Europe with our concept and are delighted to have secured a contract that includes customer service in five different languages”, said Sven Deutschmann, CEO arvato digital services Manufacturing EMEA.
The Warner Music Europe merchandising business is comprised of thousands of different products which are shipped to music fans around the world. Consumers can order the items through more than 100 different web shops, which market products from a range of global superstars and up and coming talent.
“Thousands of items are stored at arvato digital services and if they are ordered before 1pm they can be packed immediately and sent out the same day,” said Sven Deutschmann.
“Salvatore Monteleone, Senior Vice President, European Operations, Warner Music Group, said “ We continue to expand and evolve the range of services we offer our artists across all aspects of their careers. We are providing the resource, expertise, infrastructure and investment needed to create and manage 'one stop' destination sites, which can develop deep on-going connections with global audiences, whilst being flexible enough to act locally. Arvato are a strong partner in helping to ensure swift, efficient fulfillment of fan purchases.
About arvato digital services
arvato digital services provides a comprehensive range of services and solutions to its business partners in the IT/high-tech, games, video, and audio sectors. With 8,000 employees and 50 years of experience the company is able to provide outstanding service to its customers all over the world. The global footprint of arvato digital services includes 18 countries on five continents.
arvato digital services is a leading provider of integrated solutions that include every step of the overall value chain, from post-production, replication and fulfillment to distribution/supply chain management and financial services to electronic software distribution. These processes are supported by end-to-end IT systems. With these solutions, arvato digital services creates value for its customers and ensures that they are well-equipped for the challenges of the market.
Together with arvato print, arvato systems and arvato services, we are a part of arvato AG, the internationally networked media and communication service provider. arvato AG is a division of Bertelsmann AG, headquartered in Gütersloh, Germany.
Press contact:
arvato digital services GmbH
Public Relations
Simone Biermann
Tel: +49 (5241) 80 1938
E-mail: simone.biermann@bertelsmann.de
