The receivables management services portfolio incorporates the following elements:

Handling of payments

• Handling of credit card transactions, credit card declines, chargebacks, direct debits, transfers, cheques, payment on delivery
• Handling of different currencies
• Refunds by transfer

Accounts receivable posting and reporting

• Allocation of payments to accounts
• Creditworthiness checks
• Handling of payments that cannot be allocated
• Reminders
• SAP-based reporting
• Credit management

Other services

• Handover of accounts receivable to collection agencies
• Account management
• Handling of customer requests in conjunction with customer service centers
• Communication with banks